Digital account onboarding for JazzCash

UiPath automation for the Asaan Digital Account onboarding pipeline at one of Pakistan’s largest mobile wallets. The onboarding team went from nine people to five, with faster turnaround for customers.

Client: JazzCash, delivered through Systems Limited
Sector: Fintech, mobile money
My role: e.g. RPA developer
Platform: UiPath
Duration: X months, year

44%

smaller onboarding team, from 9 people to 5

applications processed a day

X → Y

turnaround per application

The problem

Asaan Digital Account applications needed several back-office steps before an account could go live: checking the applicant’s details, verifying them against other records and updating downstream systems. A team of nine did this by hand, and the workload grew with every new customer.

What I built

UiPath robots that pick up each application, run the verification and data checks, and update the back-office systems. Applications that fail a check or don’t fit the rules go to a work queue for the team, with the reason attached.

Step 1Application inNew account application received

Step 2Collect dataRobot gathers applicant details

Step 3Run checksVerification and data-quality rules

Step 4Review exceptionsTeam handles failed or unusual cases

Step 5Update systemsBack-office records updated

Step 6Audit logEvery step recorded

Simplified flow. Exact systems and checks are withheld for confidentiality.

Robot
People
Systems

Results

Onboarding team reduced from nine people to five, a 44% reduction, with the remaining team focused on exceptions.
Faster turnaround from application to active account: add the before and after.
The same checks applied to every application, with a full log for compliance.

Stack

UiPath
KYC automation
Exception queues
Audit logging

Client view

Client or manager quote about this project. Two or three sentences, with their name and role.